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Support, Policies and Pricing

At this time the Avid/Digistore supports Internet Explorer version 5.x and higher. Javascript and cookies must be enabled.

You may view your entire order history, obtain tracking information, and retrieve any authorization codes/serial numbers at: https://secure.digidesign.com/index.cfm?page=accounts/account_login

All prices in the Belgium Avid/Digidesign Store are in Euro. Prices are shown inclusive of VAT, but without shipping charges unless specifically noted. Shipping charges are computed automatically upon checkout and are based on shipping location. All prices, features, and specifications subject to change without notice. All orders are taxed based on billing location.
Orders are processed within 2 business days. We are unable to ship to PO boxes and APO/FPO addresses. The Belgium Avid/DigiStore ships to Belgium only.

Hardware and software products are covered by support and warranty agreements as described in the product registration information included with each product. You must register your purchase to receive technical support and warranty coverage.

Avid Technical Support
For International technical support, go to http://www.avid.com/exchange/forums/ or contact your local Avid office: http://www.avid.com/company/offices.html.

Digidesign Technical Support
For more information on Digidesign technical support, see Technical Support Policy, Procedure & Contact in the Support section of www.digidesign.com or send us an email at euro_techsup_UK@digidesign.com. Please be advised that we can solely answer questions regarding problems with the initial installation or basic use of the product. You will receive a reply via email usually with 5 days. Registration information is in the Customer Service section of the Support section.

Software products that are available as downloads only and all software licenses are not returnable. If you experience any problems or are not able to properly download your software, contact the Avid/Digidesign Store by email here or by phone: + 44 1753 653322

Hardware products purchased from the Avid/Digidesign Store are returnable within 14 days. Please refer to the term of sales for all details.

Software products purchased from the Avid/Digidesign Store are returnable within 14 days if the seal on the installer disk or key disk has not been broken, or in the case of software which requires an iLok key for authorization, the Smart Card must be intact (non-punched). Once the license agreement seal is broken, or a Smart Card broken, software products may not be returned. Please refer to the term of sales for all details.

How to Return Software or Hardware products:
All returns must be accompanied by a return authorization number. To obtain an authorization number and return information, contact the Avid/Digidesign Store by emailing us using our webform here.

Apparel and clothing products purchased from the Avid/Digidesign Web Store are returnable within 14 days only if they are unwashed and in new condition, unworn, or defective.

How to Return Clothing:
All returns should be packaged securely and shipping prepaid. Digidesign is not responsible for damage during shipment or for return shipping charges. COD returns cannot be accepted.
Avid Technology International B.V.
Webstore Returns
 Carmanhall Road,
Sandyford Industrial Estate,
Dublin 18
Ireland

Online Store Customer Support
Email: Click here
Phone: + 44 1753 653322

Avid Product Information and Links
Detailed information about all Avid products and solutions
Detailed information about Avid local storage solutions
Detailed information about Avid Xpress DV
Detailed information about Avid technical support options
Detailed information about Avid product training and certification
To cancel a pre-ordered product that has not yet shipped please email your request to us using our
Webform here and include your order ID and contact information.

Digidesign Product Information and Links
Detailed information about Digidesign products
Detailed information about all Digidesign support
Detailed information about all Digidesign product compatibility
Avid/Digidesign Web Store help and contact information
Detailed information about iLok and iLok licenses